FAQs

What currency are the prices do I see in the site?
All prices are in pounds sterling (£).

I just placed an order, when will it ship?
I try my best to ship items as fast as I can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email me at instowartstudios@outlook.com.

I am not in love with my order, can it be returned? What if there is an issue?
I offer a 100 % money back guarantee, if the product is defective or damaged. I give you 30 days to send it back to me for a full refund. You must ship it back at your own expense, once I have received the product I will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order before it ships. If the item is already sent please use my easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm your correct address to instowartstudios@outlook.com 
If the given address is wrong I can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 7-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! I am here to help! Please send me an email to instowartstudios@outlook.com and I will be happy to assist you in any way I can. Please include your order number and address on the email.